LEGAL
Refund Policy
Last updated 1 September 2026
This Refund Policy explains how billing, cancellations, and refunds work for paid Kiteways plans. It applies to purchases from Kiteways Solutions Private Limited (CIN U36994TG2020PTC140712; GSTIN 36AAICK1085A1ZU), Hyderabad, Telangana, India, and forms part of our Terms & Conditions. Where mandatory consumer law in your country grants you stronger rights, those rights apply.
1. Free plan
The Free plan costs nothing and requires no payment details, so no refunds apply. You can use it for as long as it is offered.
2. Subscription billing
Pro is billed in advance each period — monthly or annually — through Stripe (worldwide) or Razorpay, including UPI AutoPay (India). Your subscription renews automatically at the start of each period until you cancel.
3. Refund eligibility
We offer a 14-day money-back guarantee on your first Pro purchase: if you are not satisfied, contact us within 14 days of that charge for a full refund. Beyond that window, and for renewals, payments are non-refundable and cover the period already started, except where required by law. We do not provide partial or pro-rated refunds for unused time after a renewal.
4. Cancelling your subscription
You can cancel anytime from your account billing settings. Cancellation stops the next renewal; you keep Pro access until the end of the period you have already paid for. It does not, by itself, trigger a refund of the current period.
5. UPI AutoPay and mandates (India)
If you pay by UPI AutoPay or another Razorpay mandate, cancelling in your account also cancels the mandate so no further amounts are debited. You can additionally revoke the mandate in your UPI or banking app. Approved refunds are returned to the original payment method through Razorpay.
6. How to request a refund
Email billing@kiteways.design from your account address with the charge date and reason. We review requests within 5 business days. Approved refunds are issued to your original payment method; the time to appear on your statement depends on your bank or provider.
7. Chargebacks
If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to suspension of the account while the dispute is investigated.
8. Changes to this policy
We may update this Refund Policy from time to time. Changes apply to purchases made after the “Last updated” date above.